Refunds and Cancellation

The short version. You are not charged anything until you decide to continue. The trial lasts 30 days, includes every feature, and no card is stored while it runs — so there is nothing to refund during it. If something goes wrong after you have paid, we deal with it by talking to you, not by pointing at a clause.

1. What you are buying

Kafe360 is a cloud service, not a physical product. Access is granted to your account and you use it through a browser on phones, tablets and computers you already own. Subscriptions are annual and paid in advance.

2. The trial, and why it matters here

• The trial runs for 30 days and includes every feature.
• No card is taken and none is stored. Nothing can be charged automatically, by accident or otherwise.
• Nothing happens on its own at the end of it. If you do nothing, you are not billed.
• You only pay if you decide to continue, at a price we have agreed with you in writing beforehand.

A full month with your real menu, your real staff and your real service is a better test than any refund window, which is exactly why the trial is a month rather than a week.

3. Cancelling

• You can cancel at any time. There is no notice period and no fee.
• Cancelling during the trial costs nothing at all — you simply stop using it.
• Cancelling a paid subscription stops it renewing. You keep access until the end of the period you have already paid for.
• To cancel, message us on WhatsApp or email [email protected]. One line is enough.

Before you go, you can export your data. Ask us and we will get you a copy of your menu, orders and reports.

4. When we refund

These are refunded without argument.

• Duplicate payment. If the same subscription was paid for twice, the extra payment comes back.
• Wrong amount. If you were charged more than the amount agreed, the difference comes back.
• A fault on our side. If the service cannot be used because of something we are responsible for, and we cannot fix it in a reasonable time, we refund.

5. Fourteen days after your first payment

If you change your mind within 14 days of your first annual payment, we refund it in full. You do not have to give a reason. Write to us and the money goes back the way it came.

This is deliberately short, and it is short because the 30-day trial already did the work. By the time you pay, you have run a full month of real service on Kafe360 — your own menu, your own tables, your own Friday night. Fourteen days after that is a safety net, not a trial period.

The window applies to your first annual payment. Renewals are not covered by it, because by then you have used the product for a year and know exactly what you are buying.

6. Anything else — get in touch

If your situation is not in the lists above — the venue closed, the business changed hands, you paid for a year and something happened in month two — tell us what happened. We read every message and answer with a decision, not a form.

What we do not do is refund a year simply because it went unused while the service was available and working. Beyond that, ask.

7. How to ask

1. Message us on WhatsApp or email [email protected], and say what happened and which payment it concerns.
2. We come back to you within 3 business days.
3. An approved refund is returned to the card or account the payment came from. Your bank decides how quickly it appears — usually within a week or two.

7. Before you pay, ask about invoicing

We are based in Türkiye and serve venues in the UAE remotely. How your invoice is issued, in which currency, and how a renewal is handled are all confirmed with you in writing before any money changes hands — so your accountant can check the arrangement first rather than discover it afterwards. Ask when you get in touch.

8. Contact

• Email: [email protected]
• WhatsApp: the number is on our contact page

See also our terms of service.